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Returns Returns

Returns and Exchanges

Returns:

If you're not satisfied with your Lowell shades for any reason, you can return them to us or exchange them within 30 days in an unused condition with original packaging.   

Lowell & Co Factory Guarantee:

If your product is less than perfect due to a manufacturing defect, please let us know and we will immediately replace your Lowell shades (same model, unless out of stock) free of charge within 90 days.  After 90 days, just cover shipping.

 

Contact Us: 

Please contact us at returns@lowell.surf for assistance in processing your return or exchange.  

Please send back your order, with original invoice to:

Lowell & Co, Inc. 
Attn: Returns Processing 
1321 Upland Dr. #2086
Houston, TX 77043
Upon receipt of your defective or unused product, we will refund payment within 7 business days.

 

International Orders:

For international orders, we'll refund your order if you cover the return shipping cost within the same 30-day window. Unfortunately, we can't offer return shipping labels for international returns at this time.

Returns and Exchanges

Returns:

If you're not satisfied with your Lowell shades for any reason, you can return them to us or exchange them within 30 days in an unused condition with original packaging.   

Lowell & Co Factory Guarantee:

If your product is less than perfect due to a manufacturing defect, please let us know and we will immediately replace your Lowell shades (same model, unless out of stock) free of charge within 90 days.  After 90 days, just cover shipping.

 

Contact Us: 

Please contact us at returns@lowell.surf for assistance in processing your return or exchange.  

Please send back your order, with original invoice to:

Lowell & Co, Inc. 
Attn: Returns Processing 
1321 Upland Dr. #2086
Houston, TX 77043
Upon receipt of your defective or unused product, we will refund payment within 7 business days.

 

International Orders:

For international orders, we'll refund your order if you cover the return shipping cost within the same 30-day window. Unfortunately, we can't offer return shipping labels for international returns at this time.

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